Infinera is now part of Nokia

Call Center and Technical Assistance Center (TAC)

For critical technical support requests and 4-hour advance hardware replacement requests, please call our Call Center at +1 408-572-5288 (in the US dial +1 800-443-5555 toll-free). The Customer Portal (https://support.infinera.com) is also available, but for immediate assistance we recommend that you call. These contact details are the same for all customers of Infinera products in all countries worldwide.
 

Customer Portal

For non-critical technical support and hardware service requests, please use our Customer Portal at https://support.infinera.com. If you are an existing customer and do not have a Customer Portal account, please complete our registration form and we will email your log-in credentials to you. This Customer Portal Quick Reference Guide provides information that will help you log in and navigate the portal.
 

Technical Support Request and RMA Guides

We also created a Technical Support Request Guide as well as a Return Material Authorization Guide to help you navigate our return process. These resource guides provide information to assist customers of Infinera products who have purchased maintenance and support services in creating and managing support request cases on our Customer Portal. If you have any difficulty accessing or navigating the Customer Portal, our Call Center and TAC team are available to assist you.
 

Product Security Advisories

We take the security of our products seriously and strive to provide prompt notification and remediation of any vulnerabilities. Customers can report a potential security vulnerability by logging a technical support case within our Customer Support Portal. We investigate all reported security issues and publish field service bulletins for all validated security vulnerabilities. These advisories allow customers to assess the impact of the vulnerabilities and take appropriate action.

Infinera is now part of Nokia. As we actively work on the integration of Infinera into Nokia, all terms referred to on this website are subject to change in the near future, whereby Nokia reserves the right to withdraw and/or change the content of the website, including the footer information.