While we work to integrate the Coriant portfolio into Infinera’s services offerings, we ask our customers to continue to rely on the existing contacts, resources, tools and support teams that you have today. As we continue to progress with integration, you will be proactively informed of any changes related to service and support options or delivery.
INFINERA-BRANDED PRODUCTS | CORIANT-BRANDED PRODUCTS
Support for Infinera-branded Products
Call the Infinera call center at +1-408-572-5288 or use the Infinera portal: support.infinera.com
Support for Coriant-branded Products
(including legacy products from Tellabs, Sycamore Networks and NSN Optical)
For non-critical technical support and hardware service requests, use the Coriant portal: customer.coriant.com
For critical technical support and hardware managed replacement requests, call the Infinera call center or your assigned local TAC number. For information about local support numbers, please contact your Infinera customer service manager. For all Coriant products – all countries – call the Infinera call center at +1-408-572-5288.