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Global Services and Support

Your Network Is the Critical Backbone of Your Business

When the powerful capabilities of Infinera’s technology are supported by the level of knowledge and service only Infinera can provide, you’re empowered to rapidly add capacity, expand to new markets, and integrate new technology. We provide the global scale and proven expertise you require, and the speed, personal service, and peace of mind you’ve always wanted.

Infinera's support and professional services are designed to assist customers in leveraging our innovation and solutions to enable an infinite network that can provide unlimited services to everyone, everywhere, instantly.

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Proven solutions for network transformation, including talent, tools, and templates
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Technical expertise that helps deliver network insights and evolve your network’s capabilities.
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Deploy and Maintain

Comprehensive services for on-time and on-budget network deployment and post-implementation support and maintenance
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Comprehensive portfolio of instructor-led and self-paced training services covering Infinera solutions.

Supporting our Customers During the
Coronavirus Outbreak

As we collectively face the ongoing Coronavirus (COVID-19) outbreak, we at Infinera want you to know that support for our global customers and partners, as well as the health and well-being of our employees around the world, are our top priorities. We are continuously monitoring developments and working closely with our suppliers, contract manufacturers, and service partners to mitigate potential impact on our ability to meet our customers’ needs. In addition to comprehensive Business Continuity Management and supply chain resiliency programs, our Global Service organization has robust remote service capabilities designed to enable continuous support for our customers. We remain committed to keeping you informed and updated as information becomes available in this dynamic and evolving environment. Thank you for being a trusted partner and for your patience and support as we work through these challenging developments together.

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Ensure Success with Infinera Services

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Our team is here to do whatever it takes to help you solve your network challenges and win in your markets.

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Infinera’s disciplined and experienced team uses efficient, intelligent, and lean processes to deliver high quality and excellent value.

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Peace of mind

We never lose sight of the critical importance network reliability and total cost of ownership play in earning and retaining customer trust.

The Infinera Experience

“With Infinera we were in a safe pair of hands. The Infinera Experience was second to none – flexible, transparent, and approachable. The deployment was fully managed by Infinera from end to end; we just had to open the door! The equipment was turned up and tested within a day with preconfigured redundancy onsite. We experienced no issues with the services throughout the event. Infinera really did drive and deliver reliability for the live broadcast for this major event in Zurich.”

Claus Beck, Director Production
My Sports
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Experience Infinera

Learn how the innovation and intelligence of Infinera networks can provide amazing experiences for your customers and your business.