Behind every great network, there’s a great tech support engineer.
At Infinera, we believe the people behind our networks add just as much value as the technology itself. That’s why our dedicated technical support engineers are available wherever you need them most, whether it’s on the phone, online, or working side by side with your team.
On-site Technical Support
Receive the hands-on help you need—Sometimes, problems just can’t be worked out over the phone or Internet. That’s when you need an Infinera field service engineer, who can offer:
- Hands-on troubleshooting
- Comprehensive, ongoing program management
- Preventive maintenance
Dedicated Remote Technical Support
Meet your technical go-to person—With a dedicated support engineer on your team, you’ve got a partner who understands every detail of your Infinera network—and your business. This gives you a single point of contact for every technical need, including:
- Maintenance and support
- Incident resolution plans and reports
- Network expansion activities