Infinera Support Services

Contact our Technical Assistance Center: From North America: 877-463-5288 -- Outside North America: +1 408-572-5288
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Metro Business Group Technical Support

Our Technical Assistance Center (TAC) provides a broad range of technical support services. With our strong expertise from numerous projects worldwide, our co-location with research and development for fast problem resolution and our personal engagement and dedication when supporting customers, we maximize your network performance and uptime. Here are a few examples of the services we provide:

  • Round the clock support, giving a single point of contact for all technical issues in the customer’s optical network 24/7/365
  • Software Subscription software update/upgrade
  • Advance Product Replacement spare-part subscription service