Operate your network reliably with support that maximizes uptime and minimizes stress.
When you entrust Infinera Services to support your network operations, you can feel confident knowing your network is managed for maximum uptime using our proactive and disciplined approach. You’re free to focus on your core business, knowing you have a trusted partner committed to your ongoing success.
SUPPORT, WARRANTIES AND SUBSCRIPTIONS | PROFESSIONAL SERVICES | TRAINING
Network Management Services
Customized and expert network operations support to sustain maximum network uptime and give you the ultimate peace of mind. Learn more.
Network Operations Center (NOC) Services Personalized management of your network operations with proactive monitoring, backups, troubleshooting, notification, corrective action, root cause analysis and reporting.
On-demand Assurance Service Development of an operating playbook and procedures to ensure smooth operations and provide expert support during key network events.
Network Health Check Service A real-time snapshot of your network’s health, along with proactive recommendations to improve performance and manage alarms.
Comprehensive global supply and on-site maintenance services, supported by Infinera depots and field staff worldwide. Learn more.
Spares Management Guaranteed on-site delivery of replacement modules anywhere in the world in as quickly as one business day or even just a few hours.
Field Maintenance Services Industry-leading rapid response and on-site resolution, plus full back-office support. Choose First Line Maintenance for corrective repairs and Preventative Maintenance for proactive upkeep.
Support, Warranties and Subscriptions
Gain peace of mind knowing your Infinera products are fully warrantied, up to date and supported around the clock by our optical experts. Learn more.
Technical Assistance Center When a network incident strikes, one call or email to our technical assistance team gets you expert 24x7x365 worldwide support and rapid resolution.
Warranty Program Automatic protection for 90 days for your software and up to two years for your hardware under our standard warranty, with extended warranty options available.
Software Subscription and Upgrade Ongoing or one-time upgrades to keep your Infinera software up-to-date.
Our engineering support, program management and customer software and systems integration services cover operational and other projects, customizable to your needs. Learn more.
High-touch Engineering Support Dedicated technical support from one of our expert engineers delivered on-site or remotely.
Software and Systems Integration Customized expert support for planning and executing complex software and systems integration.
Dedicated Program Management Dedicated management of complex or critical standalone projects, or orchestration of multiple simultaneous projects.
Our world-class training gives you the skills you need to confidently deploy your Infinera Intelligent Transport Network. Learn more.