Infinera Support Services

Contact our Technical Assistance Center: From North America: 877-463-5288 -- Outside North America: +1 408-572-5288
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First Line Maintenance

On-site technical engineers. On-demand service.

When you need a technical support expert right away—and you simply can’t put internal resources on the job—just call our Technical Assistance Center. We’ll send one of our experienced tech engineers directly to your site to help out.

Our highly trained experts are available for dispatch on a 24x7x365 basis, across all of North America, EMEA, and LATAM. Upon arrival at your site, they can quickly remove a defective module and install its replacement, or they can facilitate fault isolation that can’t be performed remotely.

Combine these services with our Spares Management service, and you can make sure you have the replacement modules you need, whenever you need them—as well as the technical expertise to get them installed properly. With this comprehensive solution, you can keep your network up and running smoothly all the time—while keeping your team focused on core business objectives.

Four-Hour Engineer Arrival

Obtain a tech support engineer on the job—right away.

This 24x7x365 service ensures that you can get on-site technical engineer help anytime, even on weekends and holidays.

Next Business Day Engineer Arrival

Call today, get an engineer on-site tomorrow.

Obtain hands-on technical engineering help the very next business day. Call us anytime—we’re available 24x7x365—to dispatch an engineer directly to your facility.