A Letter to Our Customers
On behalf of the entire Infinera organization, our thoughts and prayers are with you as we collectively face the unprecedented challenges posed by the ongoing spread of novel coronavirus (COVID-19). Support for our global customers and a vigilant focus
on the health and well-being of our employees are our top priorities as we navigate through the dynamic and uncertain developments affecting your own customers, employees, and stakeholders.
To be clear, Infinera is open for business and we are here to support you in this crucial time of need. By relying on a worldclass global services team, a very diverse supply chain, and our vertically integrated solutions, as well as by closely monitoring our supply on a daily basis, we believe we are well positioned to help you deliver continuous services to your end-user customers as traffic patterns shift and capacity surges on infrastructure networks.
At Infinera, we believe it is our mission to support you at times like these, and we want to take this opportunity to update you on business continuity measures we are taking and key resources available to our global customers. In addition to direct support from your local sales teams, which you should continue to leverage as your first point of contact, we have established dedicated and enhanced customer service, technical support, and fulfillment teams to address critical network needs.
ENHANCED CUSTOMER SUPPORT
ENHANCED FULFILLMENT SUPPORT
While the COVID-19 situation continues to evolve, we are committed to keeping you informed of relevant updates so we can work together to address your business-critical requirements. If you have any questions or concerns at any time, please do not hesitate to contact any of us directly or reach out to your local account or service representative.
With unwavering commitment to care for your business needs, we will continue to work relentlessly to support your organization, your network, your people, and your customers.