Warranty and Maintenance

Infinera Warranties

Protecting your networking investments
All Infinera Digital Optical Network® hardware is backed by a two-year warranty, which includes prompt replacement and repairs of any defective hardware. We conduct a comprehensive failure analysis on returned modules, providing a detailed report pinpointing what went wrong and why. Infinera software comes with standard warranties of 90 days, entitling you to all relevant maintenance releases. Plus we offer a variety of additional levels of coverage, such as next-day hardware replacements, software upgrades, and warranty extensions.

Infinera Support Services

Offering logistical and technical expertise
Your warranties also include spares and logistics support, as well as 24/7 access to the Infinera Technical Assistance Center (TAC). If you experience an incident with your network, you're immediately connected to a senior engineer. The senior engineer will oversee your case until it's resolved-and has the resources and authority to make sure it's resolved quickly. We can even recreate incidents in our TAC simulation lab. We provide comprehensive online tracking of all incidents, from network problems to documentation issues. Local assistance at your facility is also available via the Infinera On-site Technical Support services.

Infinera Two-year Hardware Warranties

Returns and Replacement
We replace any module that is defective on arrival with next-business-day shipping. Failed modules are repaired or replaced in a targeted period of 30 days from receipt. Customers will also receive a detailed failure analysis report.

Spares and Logistics Services
We can recommend the appropriate spares stock levels, based on the requirements and projected growth of your network. We also provision, manage, and monitor your depot inventories, and ensure timely transport of modules to and from the depot.

Additional Hardware Support

Infinera Hardware Warranty Extension
This option allows you to extend the coverage provided by our standard hardware warranty for an additional year.

Infinera Advanced Module Replacement
This upgrade to the standard hardware warranty ensures rapid replacement of any failed modules with next-business-day shipping.

On-site Services

Infinera On-site Technical Support (OTS)
Sometimes, problems just can't be worked out over the phone or Internet. Infinera can dispatch field service engineers for hands-on troubleshooting, as well as to provide comprehensive ongoing program management and preventative maintenance services.

Infinera Software Warranties

Infinera IQ® Network Operating System (NOS)
The Infinera IQ NOS is backed by a 90-day warranty, which includes 24/7 Infinera TAC support and software subscription privileges to maintenance releases.

Infinera Network Management Suite
Infinera Graphical Node Manager (GNM) and Infinera Digital Network Administrator (DNA) software are covered under a 90-day warranty, providing Infinera TAC support and software subscription privileges.

Additional Software Support

Extended Infinera IQ NOS Software Warranty (Infinera DTN™ platform or OLA)
This option provides an additional year of coverage for the Infinera IQ NOS on either the Infinera DTN platform or Infinera Optical Line Amplifier (OLA).

Infinera IQ NOS Bundle (Infinera DTN™ platform or OLA) and Infinera DNA Software Subscription
This option provides software subscription privileges to all enhancements and supported feature packs released during the subscription period. The subscription also includes the Infinera software warranty services with TAC support.

Software Upgrade License
Offered as an alternative to software subscription options, this upgrade provides a one-time upgrade of your Infinera IQ NOS or Infinera Management Suite to a new feature release. Newly upgraded software is protected by our standard software warranty.

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Infinera Digital Optical Networks and Infinera DTN are trademarks, and IQ is a registered trademark of Infinera Corporation. Other trade names mentioned on this website belong to their respective owners. Infinera warranties and support services are subject to change without notice.

© 2008 Infinera Corporation.