Infinera Support Services

Contact our Technical Assistance Center: From North America: 877-463-5288 -- Outside North America: +1 408-572-5288

Technical Training

The Infinera Learning Experience is a comprehensive suite of training courses and modules to train customer personnel in the installation, administration, maintenance, and operations of the Infinera Digital Optical Network. Infinera utilizes the latest in learning technologies and methodologies to create a personalized learning environment, providing timely and relevant information in easily-accessible formats.

Infinera offers its training courses in two formats:

  • Classroom Learning Format: Infinera offers all of its courses in a classroom learning format with extensive hands-on labs on the latest Infinera equipment. Infinera has classroom locations at headquarters in Sunnyvale (CA, U.S.), London, and Hong Kong. Infinera can also deliver most class types at the customer location.
  • E-Learning Format: Infinera also offers many courses, videos, and tutorials in e-learning format. Most of our instructor-led courses require pre-requisites which are completed through e-learning. E-learning content is accessed through a compatible web browser to Infinera’s Learning Management System. Customers can choose to access the content on per course basis or an annual subscriptions. The annual subscription allows access to all Infinera Customer e-learning content for one year from purchase date.

Table of contents:
Training Credits
Scheduling Courses
Course Offerings
Training Locations


Training Credits

The Infinera Learning Experience uses a “training units” model. In its simplest form, customers buy training units which are good for one year from the date of purchase, then use the training units to purchase various training classes. The primary advantages of buying training units instead of classes directly in $USD are flexibility and price protection. There are two types of training units – one type is for eLearning, and the other type is for instructor-led.

Scheduling Courses

Infinera flexibly schedules and provides its courses based on customer request, and therefore there is no “set schedule” for our course offerings. To schedule an Infinera course, send an email to trainingsupport@infinera.com, and a training specialist will work with you to schedule the appropriate courses.

Course Offerings

Our standard course offerings are listed in the table below. However, any class and subject can be customized to best meet our customer’s needs, schedule, and equipment. Courses may also be combined. Installation courses are generally hosted at an Infinera facility, and Administration courses are generally offered at the customer site.

We also offer remote trainings through MS-Lync / Skype, BlueJeans, or WebEx. Email the training team at trainingsupport@infinera.com for details on remote training.

Course Name Audience Type Course Description Course Length
Field Engineering Field Technician This technical training is designed for Field Engineers who install and commission network elements. This training course will show the student how commission a DTN or DTN-X node so that it can then be accessed remotely for further configuration by the Network Operation Center. Students will bring up a Raman link and configure Line Modules and Band Mux Modules (BMMs) and learn how to make software upgrades and database backups as well as replace modules and interpret Alarm Manager and Event Logs. Hands on exercises are done using Graphical Node Manager (GNM). 3 Days
NOC Engineering NOC Tier 3 Enginee This three-day class is designed for NOC Tier 3 Engineers who carry out high level troubleshooting on all aspects of the DTN and DTN-X network and are responsible for the security and administration of the network and perform software upgrades. Students will be given an overview of DNA to perform alarm and event management, troubleshooting and diagnostic operations, configuration options, provision all types of services, security administration and use various tools such as Digital Link Viewer (DLV) and Digital Bandwidth Manager (DBM). 3 Days
Network Planner Network Planning This technical training is designed for Network Planners who design the network with Infinera assistance. This training course will show the student how to manage network capacity, how to add and configure Line Modules and Band Multiplexing Modules (BMMs), plan and design node administration such as DCN and GMPLS IP addresses and NTP configuration, read optical power measurements, given an introduction to Digital Network Administrator (DNA) including in depth lessons on critical tools such as Digital Link Viewer (DLV) and Digital Bandwidth Manager (DBM). Students will also be given lectures to fully understand the signal flow through the DTN/DTN-X including explanations on Forward Error Correction (FEC) and Q-Values. 2 Days
FLM FLM Engineer This technical training is designed for engineers who carry out first line maintenance activities. This training course will show the student how replace modules, retrieve logs, back up databases and perform other activities when given remote instructions and guidance from the Network Operations Center. 1 Day
Site Engineering Site Engineer This technical training is designed for Site Engineers who carry out site surveys and create work order packages for field techs to install and commission network elements and module adds. This training course will show the student how to configure a node, including addresses for the DCN, GMPLS and OSC, configure Line Modules and Band Mux Modules (BMMs), make all physical connections and other configuration options as well as performing software upgrades. Hands on exercises are done using Graphical Node Manager (GNM). Students will also be given lectures to fully understand the signal flow through the DTN/DTN-X. Raman commissioning is included. 1 Day
Deployment Deployment Engineer This technical training is designed for Deployment Engineers performing commissioning and configuration activities from a remote location using Digital Network Administrator (DNA) and Graphical Node Manager (GNM) who adds capacity on the network, confirms power levels, set thresholds, set up cross connects for trib to trib testing and ensure successful deployments of new nodes. Students will be given an overview of DNA and GNM to manage DTN and DTN-X nodes and be able to make various configuration options to provision basic service types (Circuits and Cross-connects) and use various tools such as Digital Link Viewer (DLV) and Digital Bandwidth Manager (DBM) to perform diagnostics and troubleshooting. Students will also bring up a Raman link. In depth theory is provided on modulation techniques and signal flow. 3 Days
DNA Fundamentals NOC Engineer This technical training is designed for NOC Engineers who carry out surveillance and troubleshooting of the DTN/DTN-X network using Digital Network Administrator (DNA). Students will be given an overview of DNA to perform alarm and event management, troubleshooting and diagnostic operations, carry out configuration options on the DTN and DTN-X and use various tools such as Digital Link Viewer (DLV) and Digital Bandwidth Manager (DBM). 2 Days
Provisioning Service Delivery This technical training is designed for Service Delivery Engineers who design and provision services in the DTN/DTN-X network. Students will be given an overview of DNA to provision all types of services and then perform basic diagnostics on them and launch performance monitoring data. Students will also use bandwidth management tools and will be given lectures on the signal flow through the DTN and DTN-X. 2 Days

Training Locations

Our learning centers are located in:

Infinera HQ – Sunnyvale
140 Caspian Ct, Sunnyvale, CA 94089

Infinera EMEA HQ – London
125 Finsbury Pavement
London EC2A 1NQ, United Kingdom

Infinera Asia – Hong Kong
Suite 1112
Cityplaza One
1111 King's Road, Taikoo Shing, HongKong

Our Learning Centers are equipped with comfortable classrooms with all necessary amenities and a comprehensive lab fully equipped and designed to support hands on training for any of our courses.

World class, experienced instructors are there to motivate students in a relaxed, friendly learning environment and will get the best out of anyone’s ability. They gauge and assess learners understanding and progress and provide valuable feedback during the learning experience.

On-site Training
We can also bring the training to you. We are prepared to bring an instructor to any customer site in the world and offer our classes in multiple languages. All the student needs is a laptop with Internet access and we can connect back to our lab facilities for real-time hands-on administration training.

ELearning
eLearning saves you time and money. It reduces the time the learner spends away from their work environment and reduces travel costs; flexibility means students can learn when and where they want.

Our online eLearning is available with in-depth tutorials on the products and theory of operation as well as walkthroughs on field based activities such as commissioning and replacing modules; and remote NOC based activities covering circuit creation and troubleshooting.

Infinera’s Learning Portal is at https://infinera.csod.com | Email trainingsupport@infinera.com for account access information.

Whether standalone or blended with classroom training, eLearning provides learners with the ability to take refreshes whenever required, at the time and pace of their choosing. Our subscription based model means that learners will always be abreast of the latest changes in technology with constant updates to the eLearning portfolio.

Our Learning Management System measures learning activity and provides reports to track their progress so you will be confident of a return on investment.