Maximum network uptime, minimum operational overhead.

Receive all the benefits of an enterprise-class technical operations center, without the expense of owning one. The Infinera NOC Network Monitoring Service (NMS) continuously monitors and proactively manages your deployed Infinera System. And with our Infinera-certified engineers on staff, you'll get unparalleled expertise and effective response whenever there's a network fault.

The Infinera NMS runs from redundant and geographically diverse Network Operating Centers (NOC) that utilize state-of-the-art equipment, software and security tools. Features include:

• 24x7x365 Event monitoring and notification—Full time, worldwide, proactive monitoring of each location's circuits, devices and interfaces.
• Continuous start-to-finish fault management—Rapid fault identification, isolation, notification, mitigation, and resolution by Infinera-certified engineers.
• Customized notification and escalation process—Issue resolution using the process that works best for your business.
• Robust and secure management link—Highly secure operations management link that connects your network and the Infinera Network Monitoring Center.
• 24x7 Online case access—Secure Customer Web Portal for access to all network event information, incident tracking, and case history from start to finish.
• Complete RMA management—Coordination of Infinera warranty entitlements and supervision of advanced replacements and RMAs.
• Performance-based threshold monitoring and reporting—Capture, alarm, and reporting of network performance data, based on customized threshold levels.
• Configuration management—Real-time, off-site storage of network device configurations on a scheduled and automated basis.